Claremont Private Hospital 2020-09-23 Person 2 5 0

I have to say that was in total shock after I faced a really substandard care as a privet patient . I was supposed to be booked into two tests on the same day and was told at the reception the the Radiology would call me directly . After I waited for four days I started ringing the Radiology and it took me 10 attempts before I could speak to a receptionist.( absolutely same thing happens in 2019 when I had to chaise Radiology myself and spent hours calling coz no one was taking calls) As a result I was booked for my MRI far too late for result to be ready for the time of my next consultation . The consultant , Mrs S. Douglas, was great and even offered me a free consultation, but we agreed that she would call me on s following day . So I was waiting again -no call . I rung a receptionist and was told that that Mrs Douglas had no secretary at the hospital and they COULD NOT reach her till she would come on the only day she is having patients in there . So , I was waiting again till that sacred Wednesday , and when I called I was that she’d already left . I went ballistic then and explained the situation from the start and threatened a poor receptionist with a formal complaint root I decided on to go. Anyway, Mrs. S. Douglas just called me with an apology and said that my MRI result wasn’t ready on the day she promised to call and it is NOT ready still ! She said that the only Radiologist who is able to read my neck MRI is coming in two days which is 10 days (!!!!) after the actual MRI test was done ! This is unbelievable and unheard of . This MRI costed me £835 ,and I went privet not because I’m loaded with money but because It’s urgent and can’t wait in NHS cue for month ... My experience with Cleramont hospital is so bad that I would never ever recommend it for anyone.