Claremont Private Hospital 2015-08-14 Person 3 5 0

I feel it's extremely important for staff to make sure they are calling you by the correct name. This shows competence from the staff and respect to the patient. It's also important that the staff read the notes to make sure they know you have allergies. This was a repeated mistake when I had my operation and they kept asking about a drug I'd already stated to be allergic to. This was a huge concern for me. Rooms should be cleaned in enough time prior to the patient checking in for their operation. I had to wait 20 minutes for my private room and the floor was dirty. The staff had clearly only changed the bedding whilst I waited in the corridor. This put me off. I feel both clinicians and the hospital admin staff should make sure they know when the doctors are attending to avoid patients waiting. The booking system is not adequate as I was waiting on two separate occasions when doctors don't turn up and on the first occasion the staff weren't notified by the doctor's secretary he's gone away and the second was the staff hadn't notified the doctor she had patients that day. As the patient you receive a text to confirm your appointment but you have no way of knowing if the doctor will be there when you reach the hospital. I waited 1 hour the first time even though they'd ticked my name off their list. The receptionist didn't even know if the doctor was in the building. The second time I waited 30 minutes and it was then clear within 45 minutes that the doctor wouldn't be attending.