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Cheltenham General Hospital
2016-06-26
Person
4
5
0
Written by a family member
Written by a family member 26th June 2016
Staff had excellent bedside manner, especially the HCA, Isobel. Talked directly to the patient rather than the relative, explained what was about to be done, gentle & caring.
We were in A&E for over 3hrs. Could have been kept more informed of progress through the department . A lot of staff passed the bay without looking at us. We understood, more by observation than being told, that it was busy, so our expectations were not great. However, when we asked for assistance, it was given in a reasonably timely manner.