Cheltenham General Hospital 2016-06-15 Person 4 5 0

I had an urgent CT scan for possible cancer. From the receptionist to the young man who did my canula and consent to the young radioligist, I felt welcomed, well cared for and valued. They all said hello and told me their names. The whole process which I know can be stressful (I have had cancer already) was managed as well as it could be and much better than my past experience at CG. One thing that I thought improved my experience was that I did not need to change into a gown for the scan I was having. That really does make me feel more in control. I appreciate that often it is necessary but when it isn't it is so much better to leave patients in the own clothes. The information sent beforehand was clear, the timescale for the procedure was accurate and in fact having seen my GP in the morning I received the appointment letter in the post the following morning. To improve things, the letter could say which car park is nearest the appointment area. It would also have helped to indicate when the results would be available. I had a very anxious week after the scan waiting for the results and I ddint expect it to bè that long. In my case that meant an anxious stressful 3 weeks before getting a clear scan result. Thank you to all involved that evening especially Josh who really helped me at each stage. A lovely caring young person.