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Chelsea and Westminster Hospital 2022-02-28 Person 1 5 0

Appalling lack of professionalism. Utterly shambolic. Took a day off work to attend scheduled appointment. At the entrance, a temp gun was pointed at my head (i have a brain tumour) without any explanation of what was happenening, without gaining my consent and without confirming safety of use in brain tumour patients. Consent is required for ALL medical interventions. Then i was told my appointment had been cancelled - but no one bothered to tell me, they also could not provide an explanation for this. No explanation and no apology. Why do you think NHS time is more valuable than my time as a self employed person who loses a day's earnings to attend appointments? In this case I lost a day's earnings for nothing - yet if patients dont attend, they are thrown off the patient register I made a formal complaint on 6 Dec 21. As of 28 Feb 22, I am still waiting for a sunstantive response. In feb I was sent an illegible small print letter because the hospital breached the Equality Act by failing to make a reasonable adjustment and write to me in large print. I called and spoke to Louise on 1 Feb 22 who promised I would be sent the letter in large print so i could read it. Of course that never happened. She also gave me ONE DAYS notice of a new appointment which I could not make at such short notice. She claimed another appointment would be sent out but of course it never was. I tried to escalate via PHSO but conveniently they won't look at it until the hospital responds to me - and the hospital has chosen not to respond in a legible format. Disability Discrimination is unlawful, yet it is very prevalent in the NHS. My health is very fragile and I need to see my consultant urgently but have no way of doing so. Is it any wonder the NHS spends a fortune of taxpayer's money on lawsuits and discrimation claims every year?