369 Fulham Road, Chelsea, London, England, SW10 9NH
I have to commend a member of your staff Chris Carwana for absolutely outstanding service . I understand he is a member of your Xray team that provides images for scans . What an outstanding employee of the NHS with old school values and a high regard for urgency and patient care . Very refreshing to see and it’s people like this gentleman that stand out and that deserve all the praise in a sea of NHS employees who are only there in physical presence and take no pride in their work.
From the start of all me treatment the hospital everything was 1st class, I cannot stress enough how great the teams of people / Doctors / Nurses /Surgeons everyone is who works there.
I had a skin cancer Basal Cell Carcinoma and has MOHS surgery and plastic reconstruction. I can’t speak highly enough of the wonderful group of humans from receptionists, nurses to surgeons who work at this fantastic hospital.
The actual medical care and consultation with Mr Warren and his specialist nurse practitioner was first class. But the greeting and checking in was very poor. Our (patients in waiting room) were shouted around the corridor with confusion as to who was who and what times we were. There was an hours wait but no one explained this and then talked loudly about closing The clinic at end of day but I had to go up and remind them I was still there for my appointment and they realised that they couldn't it close it yet. Felt very in respected, anonymous and unprofessional. Once in with the doctor the service was fantastic it is just a shame it was so let down by admin team before. Sure they are brilliant and have tough role to do but it was way off the mark of professionalism I would expect.