Chelsea and Westminster Hospital

369 Fulham Road, Chelsea, London, England, SW10 9NH
 
1 2 3 4 5 108 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
25th September 2020

I am 33 weeks pregnant within my 1st pregnancy and having Braxton Hicks contractions, which has not been explained to me during my consultations (over the phone now due to COVID-19). So eventually I called the midwifes number to enquiry about those contractions and if I needed to be worried or not. But was most like the midwife did not have the time or patience to explain to me, like she wanted to put the phone down while I was still talking and trying to understand if there's something wrong. I know the NHS has been overwhelmed with number of patients specially in this currently difficult times, but an advice and explanation does not hurt anyone. It was only a quick phone call over 2 minutes and I have been told that if I have pain then to come to hospital. What type of pain? any other signs?? Shall I just google it to make me calm down?

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
19th August 2020

Very good hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th August 2020

The staff are caring, efficient and friendly

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
21st May 2020

We had a very good experience at the Chelsea and Westminster hospital. We had a brilliant doctor - dr Nisha, the staff was very helpful, we felt taken care off and well informed.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th February 2020

I wasted a great deal of time and incurred expenses to try and obtain my blood test results via a SAR under the GDPR. I had twice been sent the results without the ref ranges, rendering then useless. So I made a SAR and specifically requested the ref ranges. I simply received what I had already been sent 2 x, thus bringing the full number of incomplete responses to THREE. I incurred charges for making the SAR and had to take time off work to queue to collecting the response at the PO. When I contacted the relevant dept about the incomplete response, I was stunned by the ghetto-style lack of social skills. An argumentative male said “We’re not medical staff”. That was his excuse, which is nonsense. They are required to obtain the info from the relevant department. I have now given up because the OIC takes 12 weeks to investigate such service failures by which time the results will be so dated they are totally meaningless. Staff need urgent training in understanding statutory obligations under the GDPR, as well as communications and customer service training. They should be reminded that we actually fund them through our taxes.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
10th February 2020

Admitted in 31/1/20 in A & E, I was transferred on 4th floor AAU. The care I received most particularly by the night team was excellent. It wasn’t my first emergency visit but my longest in AAU. I’m in awe of the nurse Samantha’s efficiency, knowledge and utter professionalism. We had very difficult patients on this ward B, trying to the extreme. This nurse was not only unflappable but her briefing to day staff at the end her shift for day’s team, the best I’ve ever seen. Thank you Samantha, Cindy & the whole night and day team. So impressed. Natalie L. B4

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
30th January 2020

very pleased with you and I will highly recommend it

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
26th January 2020

No complaints

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd January 2020

An excellent hospital with fantastic staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
3rd January 2020

Excellent hospital with very caring clinicians, I would highly recommended.

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
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Resources

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