Login   Register
 
 
 

Chelsea and Westminster Hospital

369 Fulham Road, Chelsea, London, England, SW10 9NH
 
1 2 3 4 5 104 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 Write a review

Reviews

Showing reviews for the last 12 months, Show all reviews
 
« ‹ 1 2 › »
Page 1 of 2
 
1 2 3 4 5
Written by a patient
26th February 2020

I wasted a great deal of time and incurred expenses to try and obtain my blood test results via a SAR under the GDPR. I had twice been sent the results without the ref ranges, rendering then useless. So I made a SAR and specifically requested the ref ranges. I simply received what I had already been sent 2 x, thus bringing the full number of incomplete responses to THREE. I incurred charges for making the SAR and had to take time off work to queue to collecting the response at the PO. When I contacted the relevant dept about the incomplete response, I was stunned by the ghetto-style lack of social skills. An argumentative male said “We’re not medical staff”. That was his excuse, which is nonsense. They are required to obtain the info from the relevant department. I have now given up because the OIC takes 12 weeks to investigate such service failures by which time the results will be so dated they are totally meaningless. Staff need urgent training in understanding statutory obligations under the GDPR, as well as communications and customer service training. They should be reminded that we actually fund them through our taxes.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
10th February 2020

Admitted in 31/1/20 in A & E, I was transferred on 4th floor AAU. The care I received most particularly by the night team was excellent. It wasn’t my first emergency visit but my longest in AAU. I’m in awe of the nurse Samantha’s efficiency, knowledge and utter professionalism. We had very difficult patients on this ward B, trying to the extreme. This nurse was not only unflappable but her briefing to day staff at the end her shift for day’s team, the best I’ve ever seen. Thank you Samantha, Cindy & the whole night and day team. So impressed. Natalie L. B4

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a carer
30th January 2020

very pleased with you and I will highly recommend it

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a carer
26th January 2020

No complaints

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
3rd January 2020

An excellent hospital with fantastic staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
3rd January 2020

Excellent hospital with very caring clinicians, I would highly recommended.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
12th December 2019

Fabulous hospital and staff, would highly recommend!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
10th December 2019

I was admitted in the hospital last year for nose trauma. I was told that the nose was not broken, the. I was told that the nose needed an operation. The consultant then checked the nose prior to the operation only to say that it was not broken and it was ok. A year or so later, living with a deviated septum and its issues, I was seen by another doctor at west mid who confirms that it was broken and I just had a septorhinoplasty done. No thanks to Kingston hospital. I could tell by feeling by nasal bone that one side was jagged and I am not an ENT doctor! It took DR Mohienmen Anwar ENT to get it sorted at the end.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
3rd December 2019

Overall it was a great experience.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
9th November 2019

I have to commend a member of your staff Chris Carwana for absolutely outstanding service . I understand he is a member of your Xray team that provides images for scans . What an outstanding employee of the NHS with old school values and a high regard for urgency and patient care . Very refreshing to see and it’s people like this gentleman that stand out and that deserve all the praise in a sea of NHS employees who are only there in physical presence and take no pride in their work.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
 
« ‹ 1 2 › »
Page 1 of 2
{{category}} working at Chelsea and Westminster Hospital ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Chelsea and Westminster Hospital: http://iwgc.net/eb3v3