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Chelsea and Westminster Hospital
2019-02-05
Person
4
5
0
Written by a patient
Written by a patient 5th February 2019
The actual medical care and consultation with Mr Warren and his specialist nurse practitioner was first class. But the greeting and checking in was very poor. Our (patients in waiting room) were shouted around the corridor with confusion as to who was who and what times we were. There was an hours wait but no one explained this and then talked loudly about closing The clinic at end of day but I had to go up and remind them I was still there for my appointment and they realised that they couldn't it close it yet. Felt very in respected, anonymous and unprofessional. Once in with the doctor the service was fantastic it is just a shame it was so let down by admin team before. Sure they are brilliant and have tough role to do but it was way off the mark of professionalism I would expect.