Chelsea and Westminster Hospital 2021-11-16 Person 2 5 0

Annie Zunz ward - had an operation in August 2021 and had the misfortune to be a patient on this. Gynaecologists, physiotherapists, anaesthetists and catering staff all doing their utmost but the nursing care on this ward is non existent! Doctors write you up for medication, the nurses don't give it (told the doctors this and they were shocked and went to have a word). Don't give any medication at all - not even what they in their nursing wisdom think you should have - even when drug round is due unless you ask for it. Happily leave you unattended for the majority of the shift. Any nursing work that is done is done by the HCA staff not the nurses. If you have relatives visiting the nurses will happily abdicate all their duties to them. Not accompanied for first visit to toilet after surgery although still wobbly from anaesthetic. However they give you a bowl and tell you to fill it! Then when the bowl is full there is nowhere in the toilet to put it - they say 'just leave it in there'. I wasn't going to put other patients at risk of infection by doing that so promptly put the bowl on the lid of the toilet and rang the emergency alarm. Needless to sat they looked disappointed when they arrived to a bowl of urine and a patient who was conscious. The majority seem cheerful friendly ladies with a lovely manner but there is no actual nursing going on! Couple of other points - only two toilets for the entire ward and they were also shower rooms. More (separate cubicles) toilets definitely needed. Also one morning at breakfast the milk was sour and we got given it in our tea and cereal regardless! (This last not a criticism of the catering staff as I am sure if they raised this point their bosses would tell them to use it anyway).