Share review of Charing Cross Hospital

Charing Cross Hospital 2022-11-06 Person 5 5 0

Overall urology care in inpatient and outpatient at Charing Cross hospital has been exceptional. However the experience in Lloyds pharmacy really lets the hospital down. Long waits (90min+) without communication, incorrect average waiting timings advertised, numbers called when items aren’t ready, frail elderly people left waiting for a long time with no concern about them, not enough chairs by far in the waiting area. Customer service poor and short staffed. Overall very poorly managed, shame on Lloyds for running such a poor service. It’s really deteriorated in the last few months.