Central Middlesex Hospital 2021-11-01 Person 1 5 0

Dreadful service and poor customer service . My appointment was cancelled for more than 3 times prior . I was not reminded on my last appointment and I was quickly taken off the specialist appointment and sent back to my GP . What a bloody cheek cancelling all my appointments prior and returning me back to my GP immediately when I was not reminded on my last appointment . If the hospital can be delinquent on their appointment to see patients before why so quick in penalising patients for not turning up when no reminder was sent for the appointment ? As a result I was denied of medical treatment. It is totally unprofessional , unfair , totally incompetent service and downright discriminatory practice . Good riddance to bad rubbish .

Patients should not be taken off the register and returned to their GP upon first failure to turn up , they may have emergencies to attend to that was the cause of the absence . If the Specialist can absent themselves for whatever reasons for more than 3 times it would be unfair to penalise patients to be absent just once .