Share review of Castle Hill Hospital

Castle Hill Hospital 2018-03-12 Person 2 5 0

Arrived early at the out patient clinic for my 83 year old ( terminally ill )relatives appointment this morning when I checked in I was told the clinic was cancelled & a letter had been sent - as the relative lives with me I know no letter was received. The system for informing patients needs reviewing as this journey to the hospital was totally unnecessary & physically challenging for the patient. A telephone call to confirm the information had been received or text with confirmation of receipt as is used in other health services may be beneficial for future service users