Castle Hill Hospital

The staff were marvellous taking care of me professionally with great sensitivity Thank you

Recommend

I went to day surgery for the removal of a lump on my back on Saturday 13th March 21. I was not kept waiting at all and the staff were very friendly and welcoming. Everything was explained to me by my surgeon Ammar Allouni who was lovely and put me at ease. When I got into the theatre the staff in there were lovely and kept me chatting throughout the procedure so that it took my mind off it. Afterwards I was taken back to the ward and they made me a cup of tea which was very welcome! I was given all the information I needed regarding my aftercare and what I should and should not do. All in all I could not have wished for a better experience and would like to say a big thank you!

Recommend

All the staff were lovely when I came in to have a mole removed. I was very nervous having never had surgery before, but all the staff were friendly and reassuring. It was over in to time and I was then treated to a lovely cup of tea and a choice of biscuits.

Recommend

I went to Westwood suite today & I can’t honestly thank Ammar Allounz & the two nurses for everything they all set me at ease before they started the procedure! Thank you once again!

Recommend

I was assessed during the Covid pandemic last September. I was assessed by one of the team, who was really kind, caring and polite. Everything was explained to me, in words I could understand. I was referred for nerve tests later, and have been extremely happy with the service I received.

Recommend

The day staff are great and I feel I was well looked after. The night staff.. one nurse in charge very rude and uncaring. Ignored that my catheter bag was not draining...ignored I was in pain and asked for a ultrasound bladder scan and was told I didn’t need one. I asked another nurse who was more approachable and she saw the distress I was in. She scanned me and there was 750ml in my bladder. She helped me to the toilet as I am disabled and on end of life care. I have never felt so vulnerable in all my life. Because of one member of staff!!!

Recommend

Amazing care by an outstanding team. They are amazing.

Recommend

the staff on ward 9 are very good had a very good stay on ward 9 keep up the good work

Recommend

The doctor that took over my file in the afternoon of the 18th of May 2020 in the ambulatory ward ignored me. instructed me to sit down he will get back to me from 5:30pm till 11:30pm. He passed me at waiting rooms and looked on different direction and l was the only patient remaining. Having been in the ward from 11am l arrived with other patients and they came and went home by 7pm they were all gone and l was the only one remaining and ignored by the ones meant to care for me. l had to ask for help to be attended to . l was patient waited 3 hours before asking someone about my case even though they passed me up and down avoiding eye contact. l must have been invisible. Was l invisible or it's the culture. lt was the first day in my life in hospital and l pray l never become sick again.

Recommend

Dignity/Respect

Involvement

Information

Cleanliness

Staff

To the maxillofacial Unit thank you very much for your kind consideration for my appointment this morning in ensuring safe and pleasant wait to see Mr J Philip who i have already thanked for his excellent examination and patient skills. All much appreciated.