Castle Hill Hospital

I was admitted for a one day visit for minor surgery and was located in a one bed ward which was very clean and well equipped, TV and toilet included. Support staff took my details and readied me for the operation. The consultant briefed me on what the surgery was about and answered any questions I had. Theatre staff were friendly and reassuring. (The slight sting they say you will feel for the local anaesthetic is never a slight sting.) Post op care was fine with a cup of tea and sandwich. The only negative comment I can make is the time period when I arrived 12-15pm and the departure time, 6-50pm. Given the comfortable ward I was in this was not a major concern, but would have been if I was in a waiting area.

I have been I private hospital, but castle hill beats them, the ward his spotless, the food is nice, the nurses are all fantastic, I was in there a week, everything was exceptional

Excellent ward nurses, especially Natallie and Debbie, who were caring, kind, friendly and thoughtful. Made me feel I was a special individual and not just another patient from another room down the corridor. The theatre staff were very pleasant and professional too. The only complaint is a very minor one - they used too much tape fixing the cannula. In summary, this was my best visit to ward 16.

Arrived early at the out patient clinic for my 83 year old ( terminally ill )relatives appointment this morning when I checked in I was told the clinic was cancelled & a letter had been sent - as the relative lives with me I know no letter was received. The system for informing patients needs reviewing as this journey to the hospital was totally unnecessary & physically challenging for the patient. A telephone call to confirm the information had been received or text with confirmation of receipt as is used in other health services may be beneficial for future service users

Radiotherapy for prostate cancer. Everyone in the Queen Elizabeth Suite, from receptionist to nurses and technicians were extremely kind and thoughtful. All my questions were answered and advice given, a great service. I also had 'Patient Transport Service' to take me too and from the hospital, excellent drivers and again thoughtful and kind. As all was a free service I have no complaints at all and can only say thank you for an excellent service. Brian Viney