Castle Hill Hospital

the staff on ward 9 are very good had a very good stay on ward 9 keep up the good work

Recommend

The doctor that took over my file in the afternoon of the 18th of May 2020 in the ambulatory ward ignored me. instructed me to sit down he will get back to me from 5:30pm till 11:30pm. He passed me at waiting rooms and looked on different direction and l was the only patient remaining. Having been in the ward from 11am l arrived with other patients and they came and went home by 7pm they were all gone and l was the only one remaining and ignored by the ones meant to care for me. l had to ask for help to be attended to . l was patient waited 3 hours before asking someone about my case even though they passed me up and down avoiding eye contact. l must have been invisible. Was l invisible or it's the culture. lt was the first day in my life in hospital and l pray l never become sick again.

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Dignity/Respect

Involvement

Information

Cleanliness

Staff

To the maxillofacial Unit thank you very much for your kind consideration for my appointment this morning in ensuring safe and pleasant wait to see Mr J Philip who i have already thanked for his excellent examination and patient skills. All much appreciated.

Fantastic happy helpful staff sounds stupid but they made my stay better with the laughs and confidence of them doing their job Thank you

Recommend

I received excellent care as a patient on ward 10. The nursing team were fantastic and very supportive throughout my stay- nothing was too much trouble. I was cared for by Justin , an excellent staff nurse who has recently qualified. He was very caring and ensured I was pain free and well informed. The support workers were fantastic and kept my spirits up throughout the stay and made sure I was well fed and watered . The doctors were also very caring and checked up on me throughout my stay. I really can’t fault the excellent care I had on ward 10, castle hill hospital.

Recommend

Friendly, caring, efficient staff who work hard!

Recommend

Excellent service

Recommend

I should have done this back in 2015 when my wife, Marian Jackson. passed away. My wife was cared for in Ward 30. The care was wonderful in every respect. You can't improve on excellence. Everything was done with a winning smile. Ward 30 staff were/are a role model for the National Health Servide. God Bless you all frm Tudor Jackson

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Dignity/Respect

Involvement

Information

Cleanliness

Staff

Call bell

Compassion

I stayed on Ward 16 at Castlehill 3 times at the start of 2019 (2x lumpectomy and a mastectomy) the nurses although always very busy made time to make sure i was cared for and comfortable. Lovely nurses, cleaners etc all very friendly.

Recommend

Excellent care and support through 20 sessions of radiotherapy. Good back up from nurses and dieticians and consultant. Only one reservation time waiting to have blood taken.

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