Castle Hill Hospital 2017-05-08 Person 4 5 0

I was on ward 16 at CHH. From my arrival at 07.30hrs to my return from theatre my care was very good and staff were pleasant and helpful. However, the management of discharge medication and pain relief on the ward could be improved. I was given pain relief in recovery before 13.00. When I was almost ready for discharge I requested some further pain relief (this was about 16.00hrs). I was told that that my medicine chart had gone to pharmacy for my discharge medication (antibiotics and analgesia) to be dispensed and no pain relief could be given without it. This would not have been an issue had there not being a significant delay in returning my chart and TTOs. Despite many enquiries to staff, it was gone 19.00hrs before someone from the pharmacy delivered my TTOs and chart back to the ward. This meant I was in pain for some hours before being given any analgesia and caused significant inconvenience for me and my family including having to make alternative childcare arrangements due to my delayed discharge.