Cardinal Clinic

Cardinal Clinic, Oakley Green, Windsor, Berkshire, SL4 5UL

 

Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Recommend
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Dignity/Respect
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Involvement
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Information
1 2 3 4 5

Cleanliness
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Staff
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Written by a member of staff
17th January 2020

The patient who wrote the feedback below is unfortunately not being honest and the circumstances described are somewhat misleading. The patient thought it relevant to interfere with the care of another patient - which is clearly not appropriate. The nurse involved quite rightly maintained boundaries and requested the patient not to become involved, not to go into the patient's bedroom and not to seek medication on the patient's behalf. The patient who is being referred to and who needed help at that time was not left alone, but, reassured and supported as per the treatment plan. "Most have all been amazing! I however did not like one nurses approach, after having a panic attract she left me alone and did not after help, tips and denied giving me me my prescribed medicines".

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
10th January 2020

Excellent staff. Very staff environment. Good food. Nice atmosphere.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
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Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

2020-01-13 09:22:54
Response from Cardinal Clinic

Thank you for your 5* review, all feedback is shared with our staff.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

Staff are extremely friendly and helpful. Food and catering is excellent. Treatment is prompt. Rooms could perhaps do with an upgrade.

2020-01-13 09:44:32
Response from Cardinal Clinic

Thank you for reviewing our service, your feedback is important and is shared with all staff and the management team.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

I was listened to well but probably need to up the therapy.

2020-01-13 09:25:12
Response from Cardinal Clinic

Thank you for your review. Please get in touch if you would like to discuss your treatment with matron.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

Some of the treatment I used was helpful like mood management, anxiety and yoga. It would be nice if the music room need better surround sound in the evenings. I would have also appreciate someone sit down with me and tell me how I am feeling. Also establishing key nurses for the right people.

2020-01-13 09:42:05
Response from Cardinal Clinic

Thank you for taking the time to review our service. The nurses are available to discuss your feelings and offer support, sometimes they are not able to see patients immediately but they will get back to patients as soon a they are able.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

The nursing staff were so helpful and caring. The routine and groups really helped in my recovery. Sometimes communication could have been better, with psychiatrist appointment times etc. More easy access to gym equipment would be good.

2020-01-13 09:43:36
Response from Cardinal Clinic

Thank you for taking the time to review our service.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

All apart from few grumpy nurses needs to be somewhere else!

2020-01-13 09:23:41
Response from Cardinal Clinic

Thank you for your 5* review, your feedback is shared with matron and all staff.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

Nurses were amazing, could not fault them. So caring and compassionate. Art classes were very good. More optional activities needed between dinner and bedtime that is Quizzes etc as it can get boring and meds need to be given at scheduled times that si one night we had to wait till 10.30 pm to get our meds.

2020-01-13 09:22:12
Response from Cardinal Clinic

Thank you for your 5* review, your feedback is important to us. The programme allows for time to relax and reflect on the day. It is also designed to mirror every day life when not all our time is filled with activities.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Inpatients, written by a patient
4th January 2020

Excellent care, everyone very courteous kind and efficient. Surroundings beautiful. Food great. *****

2020-01-13 09:24:18
Response from Cardinal Clinic

Thank you for your 5* review of our facility and staff.

 
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