Campbell House

Campbell House 2022-12-28 Person 5 5 0

Completely professional conduct by staff

Nothing

Campbell House 2022-12-28 Person 1 5 0

I feel the service has significantly declined since the changes made over the last couple of years in every aspect.

The communication is really poor. When I spoke to someone on the phone last year I didn't receive any kind of letter to say what had been discussed or where I should go if I need help. I had an appointment for a health check at Campbell House which is far less convenient than Dantre Hosp where I used to be seen. It was a lot of checks, most of which my GP does regularly anyway and some irrelevant and iritating questions. And no-one checked whether my mental health was OK, which seems ridiculous. Why not just ask whilst you're there?? My physical health will suffer most if my mental health is poor so surely that should be assess as part of it. I had a letter for an outpatient appt which I couldn't make, so phoned to change it, the person who I spoke to couldn't rearrange it and said someone would call me back to rebook, but no-one ever did. I don't believe that expecting people with mental health problems to call when they need help is a reliable system. In my case, I am least likely to be able to ask for help when I really need it and if this is the system you are going to use it at least needs to be easy to get to speak with someone who can help when you do call or you should be able to rely on them calling back!! I've just had a call with [name removed], I'm not sure what her position is as she didn't say, who was very pleasant and friendly. Having discussed how I'm doing and me saying that I'm not doing as well as I was, that I feel my mood has dipped and I am having to work harder to keep things stable, which I did say I feel I'm currently managing to do that. Asked what I thought should be done I said I thought it would have to play out and hoped that things would correct themselves with time as they sometimes do, as I would prefer not to adjusts meds unless really necessary, but if it didn't improve i would have to get meds adjusted to improve things. I was then asked if I feel that I still need to be 'open' with the team or should be discharged. I gave my honest answer that I don't feel the team have been giving me any help anyway so it seems pointless to stay on their books. [name removed] apologised that I felt that way and wished me well. Whilst I am happy to be discharged as the service isn't helping me, I feel that suggesting it's a good idea to discharge someone who has said they are finding things harder than normal and thinks meds may need adjusting if things don't stabilise might not be the most appropriate thing. I would have thought suggesting a follow up in a few months to check things had improved might've been wise. Since the changes to the service my GP would be my first port of call anyway, because I know they will reliably see me and I will know who I'll speak to and they will know me. However, if in a fews months things haven't improved and i need to change meds, I will have to see my GP who will have to go through the process of re-refering me if they can't change them. It seems like you are making a lot more work for GPs, both with re-refering if people shouldn't have been discharged and also people accessing their services more because they can't get a reliable or consistent service from you. It is really important for me to know who I'm talking to and feel they know me, otherwise how can I trust their judgement on what amounts to life and death decisions for me. As I say I was happy to be discharged so I'm not complaining. However I do question whether it was really an appropriate time to be asked that question. I am in the lucky position that my GP will see me quickly when needed and is knowledgeable and sympathetic to my mental needs. But not everyone is in that position and many may struggle with delays to get back to the CMHT if needed. Whilst I strongly believe that giving patients a say in their treatment is vital, I think there are times when we don't necessarily know best and I would expect the professional to guide us to make the safest and healthiest decision and possibly not offer discharge when someone is actually doing worse than they had been.

Campbell House 2022-12-24 Person 5 5 0

I do

I can’t think of anything

Campbell House 2022-12-23 Person 5 5 0

[name removed] was a great help. She was friendly, supportive and allowed me approach my issues in a explorative way that allowed me to find what works for me and what doesn’t. Leaving me feeling confident about the skills I learnt and how to apply them to manage my anxiety. Overall, I can’t fault the service.

The only thing I would suggest would be for IAPT (and similar organisations) to be given more funding to increase the amount of people they can reach.

Campbell House 2022-12-23 Person 2 5 0

Not sure

Not sure

Campbell House 2022-12-23 Person 1 5 0

To be honest my overall experience with CMHT grand union is an absolute shambles. Majority of the staff just tick a box and leave you to rot. And some don’t even do that. Some change what they say they are going to do or just don’t do it at all without informing you. Some have caused my mental health to deteriorate more and some of caused full on breakdowns. And it’s always a failing mission to try and get hold of, let alone pass a message on to, your worker who’s supposed to be your first point of call. In the 8-10 years I’ve been under CMHT or previous names has been awful. It’s taken this amount of time to find 2 members of staff who- 1: don’t just read your notes and base there outlook on them. 2: actually get to know the person and listen to what they have to say. 3: actually seem like they want to help and not just tick a box to get there paycheque each month. These 2 are Ffyona Hemming’s and a lady called [name removed] who is also part of the SCM team. I can honestly not praise them enough for how much they have both helped and supported me in the short time I’ve known them both. And to be honest, staff should be more like them and not just palm you off on someone else

- Hire staff that actually want to do there job. - Don’t fob people of with fake hopes and promises. - Actually listen to the people your trying to help. - Don’t make assumptions on what you think is going on till you know the full story.

Campbell House 2022-12-22 Person 3 5 0

I have had a very good experience with CMHT over the past 3 months, though before that it was a difficult route to get the care I needed. Now under [name removed], I have received excellent care and progressed into SCM therapy very quickly and smoothly

Some members of staff could benefit from training around sensitivity to needs in a crisis and reacting appropriately to requests for further help, beyond offering works to placate, rather than assist

Campbell House 2022-12-22 Person 2 5 0

i was consistently ignored, told i was lying, argued with, and just in general not given any "care". i was called difficult and that i am "refusing help" on multiple occasions, even though i was the one actively seeking help. i never once refused help, i simply didnt benefit from the advice given to me so i was seen as a failure. i have been ignored for months. even when i attempted suicide multiple times i was ignored and told to deal with it myself and that i was wasting doctors time by seeking help in crisis. i had people roll their eyes at me for saying i couldnt keep myself safe.

literally anything. you couldve done anything to help me at all but all i got from the experience was trauma and a worse mental state.

Campbell House 2022-12-22 Person 4 5 0

I managed to make a positive change in my life thanks to the service. I got a new perspective and I get to know that my situation can be improved. I learnt how to deal with my problems and how to take care of my mental health. I received useful advice and methods to use in everyday life.

Seems like there is a single email inbox for all the users, so all emails sent to the particular therapist go to the organisation's inbox, not to the particular person (but I may be wrong).

Campbell House 2022-12-22 Person 5 5 0

I feel that I have been treated with such kindness and compassion. Never having used a service like this before I was already anxious about what might happen but was put at ease straight away. [name removed] has helped and supported so very well and I would not be feeling as good as I do now without her. This is an amazing service that really does help. I was in a terrible place back in September but now I can feel the real me coming back through and I will be forever grateful.

There isn't anything I can think of. I am very pleased.