Campbell House

Campbell House 2023-02-10 Person 1 5 0

I feel very let down by the service. There is no personable approach to care or understanding, especially in a crisis. No sense of urgency or validation, especially when minding for my diagnosis (BPD). I am very disappointed and feel that this in itself has impacted me negatively.

A more personable approach where patients have access to the entire team, different points of contacts within the service. This needs to have a multi-disciplinary approach, especially when taking in mind the extreme complexity of emotional needs needed to be met by those with BPD.

Campbell House 2023-02-10 Person 2 5 0

Never asked

Care plan? Increased contact when unwell? Monitoring of medication as my mood improves or deteriorates? Relapse signatures recognised? Involvement of my carer? No review by Consultant even after 3 Crises House admissions? Very hands off Assessment and intervention skills, difference between support worker and Qualified member of staff My expertise in my illness not considered Support whilst undertaking counselling with NRC not there

Campbell House 2023-02-10 Person 1 5 0

Appalling treatment from rural parks cmht, they don't seem to understand what support is! In fact will readily send you away in crisis and just leave you to it. Even worse when they moan at the individual for not being pro active about there care but when the individual tries to be proactive they slam all of the doors in your face! And yet still wonder why when I'm in crisis I don't engage with them!

Absolutely everything you do needs to be done better!

Campbell House 2023-02-10 Person 4 5 0

All the team was polite and helpful, my consultant listened to what I said and explained what he felt best next steps. Only problem I had was my original appointment was cancelled and rescheduld for 1 month later, so feel lost 1 month of help.

Instead of just cancelling appointment felt I could have had a least had a welfare call from someone to see how was doing

Campbell House 2023-02-10 Person 2 5 0

Not applicable

I feel thoroughly neglected by the mental health team. I’d been seeing a psychiatrist for some years and these visits were stopped when Covid hit and have never been reinstated.

Campbell House 2023-02-10 Person 3 5 0

Because the doctor who saw me didn't listen to what I told him so my problem didn't get resolved.

Listened to what my problem was instead of going off what other people had said

Campbell House 2023-02-10 Person 5 5 0

My community mental health nurse is really good. She is kind, gentle and patient and understanding. She makes me feel at ease in her presence.

Nothing.

Campbell House 2023-02-10 Person 2 5 0

You almost discharged me before I had the chance to explain my issues. You told me I would have a follow up on my dr appointment so I could possibly have medication…this was two months ago. I have had to chase up every appointment, sometimes calling 3-5 times a day. I had to wait almost 2 hrs for my in person assessment, things like this added to my anxiety which was already high.

Response time. Keeping to appointments. Listening. Thinking about how actions have an effect on the patient.

Campbell House 2023-02-10 Person 4 5 0

Very helpful, clear, good they can tell you wot and why

As above

Campbell House 2023-02-10 Person 4 5 0

I feel heard by the staff on the team but feel fobbed off by the doctor if I suggest change or I crease/decrease it is shut down

I definitely feel like I could benefit from having some kind of therapy rather than just a medication review once every 6 weeks