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Campbell House
2023-01-12
Person
2
5
0
12th January 2023
Rescheduled an appointment I’ve been waiting over a month for. I was referred to blue arc because I was in crisis for weeks. When I wanted to go to the warren for my own safety no one was there to answer the phone. I’m lucky to still be alive given the “care” I received. Absolutely ridiculous how they treat patients.
Suggested improvements
Have more people to answer phones and call to check in if an appointment is rescheduled. And generally actively CARE for patients.
23rd January 2023
Response from Campbell House
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Campbell House
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.