Campbell House 2023-01-12 Person 2 5 0

I was originally referred to CMHT Blue Arc by my GP as I wanted a medication review as I had been on fluoxetine for over 5 years and never had a review. My GP felt she was not best placed to handle this so made a referral to this team. I was called by one lady from this team who asked what I wanted and I advised I wanted a medication review, she said this wasn't her area so passed me to another team. I got called by a lady who asked what I wanted so I said a medication review. She should have been more than aware that someone with Asperger's syndrome needs clear information. She called me when I was driving (on Bluetooth) (which I made her aware of) and she laughed (not sure why that is funny?) and she offered me an appointment. She said Tuesday 10th January and I asked what time and she afternoon, I said yes but what time exactly as I have to ask for the time off and she said sometime in the afternoon and again, I said what time and she said 3pm finally!!! I felt she made the communication quite difficult. I then received a letter in the post which advised of the appointment but where it says reason for appointment it said to understand what support I needed. I decided to call the team as I was concerned that they were not going to do the medication review and I would be wasting mine and their time. I made two attempts to call the number on the letter and on my third try, I left a message asking to be called back, advising of my name and number and why I was calling. I have previously been to Campbell House over many years and think the service I was offered was appalling so I did not want any support from them, just the medication review. I never received a call back so I did not actually attend the appointment. I made attempts to contact them so this was poor communication on their part.

Replied to my voicemail that I left the team. Been clearer in your letter as to why I am attending the appointment. Improve team members communication with people who have communication issues themselves.