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Campbell House
2023-01-12
Person
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12th January 2023
I don't think the service provided could have been any worse! I used to have a CPN and as they moved to another role, I was given another one and even told their name. When they had not contacted me for a number of months, I contacted them to ask what was happening. I was then told that I no longer had a CPN. Apparently, I would not have been told that if I did not ask (despite the fact my relationship had broken down and I was in temporary homelessness accommodation, so clearly struggling)!
Suggested improvements
Communicate. Listen. Care. Do something.
23rd January 2023
Response from Campbell House
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Campbell House
We are really sorry this has been your experience. We are reviewing we provide community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.