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Campbell House
2022-08-04
Person
5
5
0
4th August 2022
[name removed] was lovely and a real help through a terrible year
Suggested improvements
I was originally passed to a non therapist who was lovely but not what I needed at the time. I was still in trauma and needed to talk to a professional.
However I think this might have been because the therapy waiting lists were very long.
Online cbt would have been better for me.
8th August 2022
Response from Campbell House
Thank you for this review and I am glad we could help. I have passed your comment about online CBT and waiting lists to the service manager. Best wishes, Hugh Jones, Patient Experience Manager
2nd November 2022
Response from Campbell House
Thank you for your feedback which we really appreciate. We are constantly reviewing our access to therapy times and are looking for ways to improve this.
28th December 2022
Response from Campbell House
Thank you for your response and for taking the time to share your experience with the team – we value and discuss all feedback that we receive to enable our service to develop and improve. We are very sorry that the support you received from the service did not meet your needs at the time. We endeavour to provide appropriate interventions in a timely manner with the constraints of the service. As part of the support we offer, we do provide support from a range of trained professionals in the service, who are not all therapists. Our staff offer telephone calls to check in, update and also to provide a safe space for women to share any concerns they may have whilst they wait for therapy. Online CBT is not something that we offer as a service at present but is offered by IAPT – we will consider this as an option to discuss with women on the wait list to ensure that they receive the right support at the right time to meet their needs.