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3rd May 2022


Felt validated.

Suggested improvements
So much drama made about cameras.

10th May 2022
Response from Campbell House

I have passed your comment about cameras to the session manager. I hope this didn't detract from what you took from session. Best wishes, Hugh Jones, Patient Experience Manager.

28th December 2022
Response from Campbell House

Thank you for sharing your experience of SCM. The group is an interactive therapeutic intervention and cameras are essential in ensuring that service users and facilitators can fully participate and benefit from the group whilst it is delivered online. We are aware that participants are at different stages in comfort and ability to appear on-screen and aim to support people around individual differences whilst being clear about expectations that apply to all attendees. We are planning to return to delivering a proportion of our groups face-to-face and this option can be discussed with your individual practitioner if online attendance is counterproductive.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs