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Campbell House
2023-01-12
Person
1
5
0
12th January 2023
The support is not there. No body callls u back. The guy that is answering the calls to take messages does not relay them and puts phone down on you
Suggested improvements
Replace the guy answering the phone. Have more understanding that people push help away once they have been let down.
Respond to messages quickly like with in 24/48 hours
23rd January 2023
Response from Campbell House
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Campbell House
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.