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Campbell House
2023-01-13
Person
1
5
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13th January 2023
two minute phone call from psychiatrist id never met and signed off back to gp with no understanding of my condition. previous two psychiatrists had been excellent but due to being moved back to campbell house from daventry meant i could no longer see a trusted and respected psychiatrist Dr [name removed]. Despite my work as a MH advocate ( i’d been promised not to go under campbell house to maintain my privacy as a client and a professional)
Suggested improvements
continuity of care was vital to me and maintaining privacy for my job
23rd January 2023
Response from Campbell House
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Campbell House
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.