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Campbell House
2023-01-12
Person
2
5
0
12th January 2023
I have never had my own nurse since I was told I had bipolar 1 back in 2019. I was seeing a doctor for the first year but after that no one. I have had many uppers and downers and have no one to talk to any more.
Suggested improvements
No one took time out to understand me. The closest I got was when I was getting a phone call each week but that person left, but they promised me that the new person would carry on. When I ask for help I really do need it but when I feel let down I just don't ask no more. I have major issues with trust and problems with my post and don't like answering my phone to numbers I don't know. At least now you are working with help.a-c who I have emailed to let them know of my problems, but I need to get past that first huddle and speak to them, but because people have judged me all my life one way or another ( I know when I do get any help I'm not being judged but I first need to let my head know that).
23rd January 2023
Response from Campbell House
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Campbell House
We are really sorry this has been your experience. We are reviewing we provide community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.