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Campbell House
2023-01-12
Person
1
5
0
12th January 2023
I've been not listened to properly ever. Whenever I've tried to answer, I've been treated with rudeness and inconsiderate behaviour. I've been ruined. My health is ruined. No one has given me proper attention and support.
Suggested improvements
Listen to the patient properly. You treat patients like you're only giving them a donation or something they need to beg for
23rd January 2023
Response from Campbell House
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Campbell House
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.