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Campbell House 2022-07-12 Person 5 5 0

Whilst this is one of the easiest feedbacks to provide it is also the hardest as its impossible to put into just a few words the fantastic work [name removed] has done. The car accident back in May 2021 didn’t just affect my ability to drive, it destroyed my life, my confidence and my self-esteem. I had always been known for my sunny personality but a split second of stupidness on another person’s behalf turned my world upside and fractured so many elements of my life, there was no sunshine, only darkness, for many, many months. Whilst I understood the nervousness I felt having to drive again, I couldn’t rationalize why this had impacted my life so wholeheartedly. It took many months to alleviate the guilt I felt being the driver, my passenger and partner in life [name removed] suffered horrid injuries that I felt responsible for. [name removed] does not currently drive so I felt pressure that I had to get over this trauma as quickly as possible. This resentment towards his inability to drive only fuelled the arguments at home. We were both in pain, both suffering yet I was the one that ‘had to get on with it!’ until I met [name removed]. [name removed] quickly identified that my motto in life or rather the motto instilled in me since childhood is to ‘just get on with things’. Having brought my son up on my own I certainly learnt to rely on no one other than yourself, yes this may be a strength, but in times of need this is actually a weakness. I find it extremely difficult to ask for help, always the strong independent women used to sorting, organising and controlling every choice. This car accident took away every ounce of control, for the first time I was put into a situation that I had no control over. [name removed] is so very patient, she has an uncanny knack of drawing information out from you indirectly. [name removed] allowed and actually encouraged me to feel all the various feelings that I was struggling to control or suppress. She taught me that It was ok to be angry, it was ok to be feeling the way I was feeling and that for once in my life, I didn’t have to tackle everything alone, nor did I have to ‘fix’ everything in a couple of months! With [name removed]’s guidance I learnt how to control my panic attacks whilst driving by simply breathing. As easy as that sounds it really is very hard to master when your stomach feels like it’s going to explode into your mouth, when the sweat is pouring from your forehead and all your attempting to do is simply drive to work. We made massive strides in encouraging me to loosen up the control reins and allow my partner to take some control, , he successfully booked and planned a trip to Prague (without me checking) and I couldn’t wait to tell [name removed] about it. She really has the boundary line perfectly drawn, she is friendly, approachable, empathetic and caring yet the professionalism shines through when she makes subtle suggestions yet makes you think it was actually your idea

I would have liked the opportunity to have met with [name removed] personally If only to say goodbye