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12th January 2023


Over the last two years my care has been reduced from weekly/two-weekly appointments shared between Eating Disorder Service Psychologist and Dietician & CMHT to a single 30 minute appointment with Consultant Psychiatrist every 9-12 months. There is no longer any therapeutic input. In several respects my difficulties/condition have worsened with no improvement in any sense. I have never been given an emergency point of reference although I am conscious that my behaviours have now deteriorated whereby I have acted sufficiently irrationally and/or been unable to control my anger to the distress/concern of others. The outcome of said consultation is a foregone conclusion; I have the option of medication; despite this having little to no longer-term positive effect over the 18 years I have used CMHT/Campbell House. However, this message does not appear to have any currency. I have attempted to discuss my problems with my G.P., however, the last time I called I was placed in a queue for 1hr3mins before the call was cut-off.

Suggested improvements
Improved patient liaison and management around expectations for long-term service provision.

23rd January 2023
Response from Campbell House

I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager

8th March 2023
Response from Campbell House

We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs