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26th May 2022


[name removed] was patient throughout our appointments, listened to me fully and never made me feel silly or judged for what I was talking about. She empowered me to improve my way of thinking when I worried that I couldn’t see a way out of my own mind. The tools she used were explained fully and at times that I couldn’t understand something or see how to put it in perspective she used examples of what I had said to make it relevant and this helped me to implement them easily in to my life. She made me feel valid in seeking support and I never felt rushed. She approached the subject of bringing the sessions to a close by making sure I was ready and in agreement to this and gave me a good plan of how to move forward. I can’t thank her enough for her help and kind approach to her work.

Suggested improvements
I don’t think there is anything from this experience that could have been better. I liked the video calls as they were easy to access and I found them better than phone calls and it reduced the build up that I would sometimes experience with face to face contacts.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs