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12th January 2023


No one cares. I have no help, no treatment, nothing! Treatment started well in 2021/2022, soon after first coming to CMHT I was diagnosed with CPTSD. My diagnosis was given by [name removed]. Sessions started and were good. Once sessions moved to phone calls, they became less and less. I then caught [name removed] in a lie, to which causes mass trust issues for me. I then requested a new therapist/nurse (not shore as no one tells me their job title), to which he then gets aggressive on the phone. A support worker named [name removed] then has to chase CMHT as no one is helping and I was left for months with no medication. The same man was dismissive and rude to [name removed]. Every week [name removed] would have to chase them and every week 'I would fall through the cracks' as they would say. I was then passed to a new team in CMHT as I had moved home. [name removed] still had to chase them. I was given a new medication and told they would contact me I 4 weeks to see how the medication was going. It's been nearly 4 months no one has called, no one cares. Get help your told, why? You open boxes in your mind to them be left to wake screaming at night. To be left scared, alone and knowing your shouldn't have trusted anyone.

Suggested improvements
Your job.

23rd January 2023
Response from Campbell House

I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager

8th March 2023
Response from Campbell House

We are really sorry this has been your experience. We are reviewing we provide community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs