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Campbell House
2022-06-09
Person
5
5
0
9th June 2022
[name removed] gave me space and time to talk and recapped what I had said. She was kind, empathetic and supportive.
Suggested improvements
Face to face would have been easier. Sometimes I found it hard to explore ideas whilst doing it down the phone. It would have been a nicer experience to see the person I was talking with.
20th June 2022
Response from Campbell House
Thank you for your kind words. I have passed your comment about the phone meeting to the service manager. Best wishes, Hugh Jones, Patient Experience Manager