Share review of Campbell House

Campbell House 2023-01-12 Person 1 5 0

I am both a patient and carer, but answering as a patient I was given a questionnaire over the phone as I was unable to visit in person for my mental health needs due to my caring issues. The nurse doing this carried this out as expected though I wasn’t sure exactly what was happening afterwards. Some time later I received a call from Danetre Hospital who said I had been referred to them so I put 2&2 together. The lady I spoke to was extremely unhelpful, did not listen to me, totally blanked one of my main concerns with just “I can’t help you with that!” and nothing more, totally disregarded everything I was telling her and when out of complete exasperation and being on the verge of tears I said that the system seemed to be broken said, “goodbye [name removed], contact your GP like I said, I can’t help you” !! My GP was the one who had referred me in the first place but who she continually insisted I need speak to! So, I said “is that it then?” in total disbelief and the phone was put down on me. I felt suicidal at that point. So yes, 1 star.

Anything? Maybe really listened? Maybe not have been annoyed that I had been referred to you when you didn’t seem to think it was your job? Maybe have contacted someone for me and asked them to help? If you couldn’t have helped maybe have suggested someone to me who could? Anything would have been better when I was in despair than, “goodbye [name removed]” With everything going on with my issues and in my role as carer , when finally asking for help and getting that, it’s a wonder I’m still here to write this, but then again, does anyone really care??