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12th January 2023


Haven’t seen anyone or been contacted about any aspect of my mental health, other than to have last two appointments cancelled by yourselves due to staff absence, since I last filled out this questionnaire for you. Blue arc team has no idea how my mental health now effects me, my new phycologist hasn’t yet seen me enough to know how I am, if I have needed to ring for advice, either no one’s available or told to have a cup of tea and call back if needed!! Not proactive at all.

Suggested improvements
Actually be available during stated hours, Be proactive in dealing with a mental health problem before it gets to crisis point, Communicate to the patient exactly where their care plan stands I.e. do they still have one, if not, why not eg, is it no longer needed or has it been updated, A review of a patient’s MH diagnosis, is it still something that’s relevant or helpful to the patient’s needs, not all MH diagnosis are life long, having an ongoing unchecked diagnosis is conducive to complete recovery.

23rd January 2023
Response from Campbell House

I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager

8th March 2023
Response from Campbell House

We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs