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1st August 2022


I am so grateful to all the help and care given to me by of the amazing counsellors I spoke to over the course of a year and a half. When I first contacted IAPT I thought the wait would be lengthy but I was lucky to get my first telephone appointment very quickly. Immediately I started speaking to [name removed] I felt able to say anything. The relief of finally admitting how I felt after so long of hiding it and pretending to be ok! [name removed] was great. She phoned me at the exact time she said she would, she supported me and guided me and she never judged me. She let me know exactly what would happen with support in the future. I cried when my time with her was done! Then I was handed over to [name removed]. She was mind blowing. She listened. She guided. She supported. And more importantly she helped me come to my own conclusions and find some peace at last. She also gave me back myself and helped me to learn that I am important and I deserve a life too. I literally cannot praise her enough. Without her support I think I would have crumbled but she helped me to feel strong and able and worth it. I know that I will have struggles and life isn’t easy it perfect but she’s helped me come up with a support plan and a strategy to deal with life and to reclaim something back for me. I’m sure you hear this all the time but I am grateful beyond words. [name removed] and [name removed] gave me myself back. They helped me deal with situations that terrified me and were ruining my life and their support gave me strength, it allowed me to grieve and finally start to move on and deal with these issues in a far more healthy and realistic way. So thank you for this amazing service and thank you [name removed] and [name removed] from the bottom of my heart for helping me regain something worth having and for your incredible support.

Suggested improvements
Nothing - seriously nothing - it was the best support anyone could ever have.

Experience
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Staff
Safe
Supported
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Cultural needs