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20th March 2022


The whole care received by [name removed] has been exceptional from the beginning. The initial appointments were handled with care and compassion as I discussed my mental health. Following this, the 1:1 sessions I had with [name removed] really helped to quickly help me to make reasonable expectations of myself - She was professional, relatable, compassionate and was able to relate to my sense of humour. These sessions also helped me to prepare for our baby to arrive and work on the essentials on my 'to-do' list, realise that caring for a baby is hard work and that counts as being busy (in my mind) and ease me back into a routine as a family of 4, ensuring I also made time for myself in my recovery. I then attended the CFT group with [name removed] and [name removed], at first, I was dubious but soon found techniques that worked for me. It was good to hear others and know you are not alone but also to understand we are all different and have different needs and triggers. I never felt pressured to talk but did as I felt at ease with [name removed] and [name removed] (and the group!). They always stayed behind to answer any questions or discuss anything we needed which offered that extra level of ongoing support. The care received has changed my mindset completely and I know there will be challenges in the future however, this is the strongest I have mentally felt for many years. I am confident in being a mum and know it is ok to cry when needed and talk. I cannot praise the whole service enough - Thank you!

Suggested improvements
I appreciate the sessions were required online due to covid - I would hope they could be face to face if the patients felt comfortable.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs