Brook Dudley

100 Maple Green, Dudley, DY1 3QZ
 
1,303 reviews

Reviews

Recommend
Dignity/Respect
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Information
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Reviews

 
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Review of Dudley - Sexual Health Clinic
12th April 2024


The service was excellent. I didn’t give 5 stars as I had to wait for 2 hours to be seen.

Suggested improvements
Speed up the waiting times.

Experience
Dignity/Respect
Involvement
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
12th April 2024


Timely, professional and caring service.

Suggested improvements
Advertised the opening hours online correctly.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
10th April 2024


Very happy overall. Only downfall was the cleanliness, as there was blood on the floor of room 1.

Suggested improvements
Cleanliness/sanitation.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
10th April 2024


Very lovely Staff, they were very helpful. Answered all my questions (I’m very inquisitive)

Suggested improvements
Great team, they’re doing good already

Experience
Dignity/Respect
Involvement
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
9th April 2024


3 hour wait was too long

Suggested improvements
Be quicker, give estimated waiting times and updates during the wait and sort whatever ‘it issues’ are contributing to the delay.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
9th April 2024


Staff were very helpful and sorted what I needed. They treated me with dignity and respect and were very knowledgable

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
8th April 2024


The 3 ladies who looked after me this afternoon were phenomenal and also very funny which I loved! Very professional and I felt safe and at ease. Thanks again ladies.

Suggested improvements
Nothing. Experience was exactly how it should be.

Experience
Dignity/Respect
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
8th April 2024


I have been coming for some months now for recurring treatment and every time I visit all the staff are very friendly and kind and professional. Feel very looked after at this clinic.

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
5th April 2024


I’ve enjoyed my time with the nurse. We spoke and there were a lot of laughters. They really made me enjoy the moment I spent at the clinic and I couldn’t have asked for a better service.

Suggested improvements
The front door open lock was not working, so I had to wait outside before someone came to open the door.

Experience
Dignity/Respect
Involvement
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
4th April 2024


I visited today for an implant removal. After having this procedure done previously at other clinics I have always found it to be very uncomfortable and painful. I can honestly say this was the best experience I have had and the lady who carried out my removal was quick and efficient and made me feel at ease. Thank you !

Suggested improvements
Nothing

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