Brook Dudley

100 Maple Green, Dudley, DY1 3QZ
 
1,248 reviews

Reviews

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Reviews

 
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Review of Dudley - Sexual Health Clinic
28th March 2024


Nurse who treated me was excellent. Kind, caring and empathetic. She made me feel at ease, whilst giving me the appropriate treatment and information/advice.

Suggested improvements
Wait times were quite long but understandable.

Experience
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Review of Dudley - Sexual Health Clinic
26th March 2024


I was brought into a room which seemed like an office with lots of things cluttered around everywhere. There were 2 lady’s in the room one who I was talking too and one who was just sat in the corner. My first complaint is that I was never Introduced to this lady and I had no idea why she was there. My second complaint is that when I had the injection the lady did not wash her hands nor wore gloves. My third complaint is that after my injection I started to slightly bleed and some of the injection started to run down the area this caused both lady’s to start frantically searching for a cotton pad which I believe she should of had on hand in the first place. While these lady’s carried on searching I bumped into the draw the lady for the injection out of which she didn’t shut in the first place (this all happened while my trousers were still down).

Suggested improvements
Wash hands/ wear gloves Make patients seem more welcome and understand what exactly is going on I’m not usually a person to feel uncomfortable but this shore did I am 15 years old

Experience
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Staff
Cleanliness
 
Review of Dudley - Sexual Health Clinic
26th March 2024


Everywhere was clean

Suggested improvements
Nothing everyone was really nice to me especially Sue and Pat they have your typical healthcare nurses names haha

Experience
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Review of Dudley - Sexual Health Clinic
26th March 2024


The rooms were vere clean but a little too warm.

Suggested improvements
The initially waiting times are so long. My appointment was at 1330 but didn’t get seen until 1430 and left after 1500. The nurses were all very lovely.

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Review of Dudley - Sexual Health Clinic
25th March 2024


The ladies that looked after me were wonderful

Suggested improvements
The wait for an appointment was very long

Experience
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Review of Dudley - Sexual Health Clinic
25th March 2024


Brilliant service made me relaxed and took care of me. Had my procedure done quickly and explained my aftercare also.

Suggested improvements
Everything was fine

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Review of Dudley - Sexual Health Clinic
25th March 2024


Apprehensive about this appointment (coil removal) as at my age it’s always been an appointment at a GP surgery. However this is the way of the world now. All staff I interacted with were informative, helpful, respectful and very friendly. Nice and clean in the areas I saw and I was dealt with fairly quickly

Suggested improvements
N/a

Experience
Dignity/Respect
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Cleanliness
 
Review of Dudley - Sexual Health Clinic
25th March 2024


Fabulous service, really prompt and helpful.

Suggested improvements
Nothing

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Review of Dudley - Sexual Health Clinic
24th March 2024


Because I was very confused about which contraception method should I choose. But nurse "Louise" was very nice and helpful. She helped me choose the best procedure for me. And her manners were very respectful

Suggested improvements
I had overall good experience. The only thing which you guys can can do better is giving wait time to patients so they can know that for how long they have to wait.

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Review of Dudley - Sexual Health Clinic
22nd March 2024


As informed by others an excellent service and top staff!

Suggested improvements
All was good just wish there were more sites around the area.

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