Brook Dudley

Brook Dudley 2024-05-07 Person 5 5 0

Seen in good time, nurse was approachable, kind and compassionate

More seats in the seating area

Brook Dudley 2024-05-07 Person 5 5 0

Gemma was really kind and polite.Would have her again if I could.Shes really nice and lovely.She is so welcoming and doesn’t make you feel uncomfortable

Absolutely nothing she was amazing

Brook Dudley 2024-05-04 Person 1 5 0

As I sat down within the treatment room, the nurse left the room to deal with another unrelated issue. Upon her return, the nurse explained she could not prescribe the medication due to my BMI being slightly over. As a healthcare professional myself, I completely understand this requirement for nurse prescribers. However, her tone and bedside manner was patronising and unprofessional. For example, using phrases such as “you do understand don’t you?”. The nurse then proceeded to say I can be prescribed the mini pill, or “go on a health kick”. This comment is not only unprofessional and inappropriate, but also incredibly damaging. On your website, you signpost individuals to ‘Beat’ (the UK’s eating disorder charity) so I am unsure why one of your nurses would use this type of language? Furthermore, this nurse had not built any form of rapport with myself to understand why my BMI may be higher. I am a weight lifter and swim competitively 4 times a week, so my muscle mass is considerably higher than the average female. This nurse did not act in accordance with the core nursing competencies, and demonstrated a clear lack of communication and interpersonal skills.

The nurse in question would benefit from a review of the Standards for Competence for Registered Nurses.

Brook Dudley 2024-05-03 Person 5 5 0

Happy with service

Was ok

Brook Dudley 2024-05-03 Person 5 5 0

Everyone was so kind and helpful. They answered any questions I had and helped me stay calm. They were all amazing !

Absolutely nothing, the support was amazing.

Brook Dudley 2024-05-02 Person 5 5 0

Incredible staff, so friendly and outgoing. Made me very well informed about everything.

N/A

Brook Dudley 2024-05-02 Person 5 5 0

Very happy with the experience and treatment received.

Point of first contact more available, I relied on bumping onto various staff to get seen in the correct room.

Brook Dudley 2024-05-02 Person 5 5 0

Louise was brilliant and very kind. She gave detailed information and was very nice!

Shorter wait times

Brook Dudley 2024-05-02 Person 4 5 0

Care was effective and the staff were a pleasure

Slightly shorter wait times would be great! But appreciate it was busy.

Brook Dudley 2024-05-02 Person 5 5 0

family planning was very profesional explained everything and was given a choice in my treatment would recommend

nothing