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11th March 2024


I give Brook atThe Greens, Dudley 5 stars as tge clinic & team were 100% professional, punctual, respectful & gave a thorough explanation during my appointment - covering all bases I requested. From my phone call to reception- absolutely informative & helpful with procedure. The lovely Zoe was my clinician, she was supa passive & very easy to deal with. Totally professional, with great knowledge & instruction with procedure, treatment if necessary& how my results would follow. THE BEST service I've ever received from a sexual health clinic! Incomparable

Suggested improvements
I totally understand that your practice operates many clinics at the same time, as stated on notice boards in the waiting room. However, to give an idea of waiting time upon arrival would be great for me personally! No pressure intended, as I realise I attended a walk-in clinic.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness