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6th March 2024


I was treated by Claire who was one of the friendliest and most professional nurses I have met. She was professional but very human, not just cold and medical! She talked me through everything she was about to do and made it clear we could stop at any time. Claire gave me the right amount of information I needed and went through the options I had. She put me very much at ease; not only by carefully explaining everything, but by having a normal chat with me too. I felt completely respected and listened to at every point. Claire is an absolute credit to Brook and is exactly the kind of person I would want treating me in this situation.

Suggested improvements
I can't think of anything.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness