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Blackpool Walk In Centre
2023-12-28
Person
2
5
0
28th December 2023
We went after ringing 111 for my daughter who we suspected was just starting with chicken pox as well as the issue we were there for. Was informed by 111 to inform reception staff we suspected my daughter had chicken pox so they could potentially seat us in a quieter area to prevent spreading it. When I informed the receptionist she was rude and blunt and said we can't change your triage. I didn't want mu triage changing I was just informing my daughter had chicken pox but instead was told to find a seat in a over crowded waiting area. As it was late on, during our wait to be seen they started seeing people that had just walked in to be triaged which I thought focus on the patients that have already been waiting for 3 hours. The nurse that did see to us was lovely though, even making my daughter feel comfortable so a big thank you to her.
Suggested improvements
Listen to my concerns about seating in a crowded area full of elderly and young children with a child with chicken pox