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Written by a patient
10th July 2015


Had a colonoscopy a few days ago. I was a bit nervous as this was my first ever surgery experience. Nurses and doctor were very friendly and talked me through things, kept me calm and (thankfully) distracted me during the procedure. Aftercare and recovery was good. Although I felt a little disorientated and confused, the staff were calm and reassuring. Though I can't say I'd wish anyone to require a colonoscopy, my experience of Heartlands was a good one and if I had to have one again (& it's probable) I'd choose the team I had a few days back at Heartlands.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff