Share review of Birmingham Heartlands Hospital - Emergency Department

Birmingham Heartlands Hospital - Emergency Department 2022-10-17 Person 1 5 0

The worst experience of A and E in my life. The security guard on the door told me everything. Staff claimed no knowledge of the urgent transfer from NHS helpline so had to explain it all again. Waited 4 hours, saw fights, saw police, no wearing of covid masks, no manners or courtesy from patient to patient nor staff to patient nor staff to staff. Needs strict rules and a clear ticket system. Was offered no proper pain relief and not seen by a Dr for 4 hours. What I did see was people coming in and getting pushed to the front of the queue by friends of staff and also the police. Needs closing down.