Bordesley Green East, Birmingham, England, B9 5SS
The simplest things would make a huge different to the patient journey though the department and that is informing patients of what happened nexts, how long appox they will have to wait for and patient education on discharge. This could all be achieved by standardising treatments, investigations, and increasing staff communication with patients. Though good role modelling, more resources and education.
children's ED staff work hard to provide best care they can to children, young people and families who attend the department. bright, clean and well decorated area. It would help if members of the public stopped going home with the departments toys then there would be more for patients and siblings to play with.
Short link to review Birmingham Heartlands Hospital - Emergency Department: http://iwgc.net/ecg82