Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2022-03-05
Person
4
5
0
Review of Older Peoples Mental Health Team - Northampton
written by
5th March 2022
The quality of service given and putting my needs first. Being made to feel welcome and not a nuisance.
Berrywood Hospital
2022-03-05
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
written by a patient
5th March 2022
I was shown care and dignity. All my questions were answered so I understood all that was going on.
Berrywood Hospital
2022-03-05
Person
5
5
0
Review of Memory Assessment Service - Northampton
5th March 2022
Had a good experience.
Berrywood Hospital
2022-02-25
Person
4
5
0
Review of Riverside Ward
written by a patient
25th February 2022
Berrywood Hospital
2022-02-25
Person
5
5
0
Review of Riverside Ward
25th February 2022
The staff were excellent.
Suggested improvements
You could not have done better.
Berrywood Hospital
2022-02-25
Person
4
5
0
Review of Riverside Ward
written by
25th February 2022
Staff looked after me and helped talk through my thoughts.
Berrywood Hospital
2022-02-25
Person
4
5
0
Review of Riverside Ward
25th February 2022
I was treated with respect and kindness in all but some of the staff a bit not very kind especially at night shifts and there was too much noise that made me not sleep quite well enough.
Suggested improvements
The noise at night could not have been prevented since I know I am in a hospital where there are patients are more poorly than others.
2022-05-12 13:39:21
Response from Berrywood Hospital
We are sorry you found the ward noisy at times. This is a difficulty with the nature of the ward and is something we struggle to change depending on the patient group. We do try and encourage a calm environment and will work with patients to try and help them achieve a calmer environment when they are in hospital. I am sorry you found staff at night less kind and have shared these comments with the team. It is expected that you be treated with kindness and respect by all staff during your stay and if for any reason you are not we would encourage you discuss this with your named nurse or the ward matron to address this.
2022-05-12 13:39:18
Response from Berrywood Hospital
We are sorry you found the ward noisy at times. This is a difficulty with the nature of the ward and is something we struggle to change depending on the patient group. We do try and encourage a calm environment and will work with patients to try and help them achieve a calmer environment when they are in hospital. I am sorry you found staff at night less kind and have shared these comments with the team. It is expected that you be treated with kindness and respect by all staff during your stay and if for any reason you are not we would encourage you discuss this with your named nurse or the ward matron to address this.
2022-03-14 09:06:15
Response from Berrywood Hospital
I am really sorry about this. We emphasize the need for staff to keep noise at a minimum at night so I will send your comment to the ward matron as a reminder. Best wishes Hugh Jones, Patient Experience Manager.
Berrywood Hospital
2022-02-23
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
written by
23rd February 2022
All staff lovely.
Berrywood Hospital
2022-02-23
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
23rd February 2022
Staff are friendly, supportive and inform you.
Berrywood Hospital
2022-02-23
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
23rd February 2022
The staff are extremely kind and friendly, and will do their best to help any way they can (esp [name removed], [name removed] and { }).
Suggested improvements
I would like to understand more about why the TMS protocol used here differs widely from that used in rest of the would (eg 120% RMT).
2022-03-22 14:41:29
Response from Berrywood Hospital
Thank you for your review I am pleased to hear that you found the staff kind and friendly I will make sure I will pass this onto to them. The reason we treat at 60% is because this is an effective dose for rTMS without causing too much discomfort, we have published data on our outcomes for rTMS using 60% this shows superior remission rates when compared to American data using 120% of RMT. New TMS machines are now being produced where the machine can only deliver 70%. I do hope this provides you will more information to help your understanding of our protocols and treatment plans. Your reviews are really important to us and we use them in our continued service development.
