Berrywood Hospital

I can only apologise for this, I know we spoke about this incident at the time and I appreciated you sharing how you felt. I did address this particular situation and we spoke about consistency in the future within the treatment suites. It was a challenging time with increase staff absence but no excuse for staff to be rude.

I am really sorry this happened to you. It should not have as we expect all staff to act with care and compassion. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager

Thank you for your review, I am sorry that you felt there were not enough staff on the ward. The staffing levels are reviewed each day to ensure that all wards have enough staff. The ward does have to allocate certain times for patient smoking, otherwise some patients would not attend therapy groups and would spend all day smoking in the garden area.

Thank you for your comments. We are reviewing our smoking policy. I have passed your comment about not feeling safe to the matron so they can take action. If this happens again, please speak to the matron straight away so they can deal with it. Best wishes, Hugh Jones, Patient Experience Manager