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Berrywood Hospital
2022-05-21
Person
0
5
0
21st May 2022
I was visiting a friend in harbour ward as she had been sectioned it was obvious that she wasn’t coping and was very agitated she was informed that she was fit for discharge. She then informed me and a friend of mine that she was going to overdose if she went home we informed the staff of her threats as we were concerned for her safety, the staff member said oh she’s been discharged it’s up to the doctor so we had no choice but to accept that and take her home. A few hours later I can’t get hold of her so I visited her home to find the police and ambulance there she had attempted to take her life
Suggested improvements
My friend clearly wasn’t being listened to she had no meds as they couldn’t find the key we had passed on our concerns just to be ignored this is not acceptable she couldn’t of made it clearer what her intentions were
25th May 2022
Response from Berrywood Hospital
Thank you for bringing this to my attention. I have immediately passed your comments to the service manager. If you or your friend wish to take this further please contact our confidential patient advice and liaison service on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
17th October 2022
Response from Berrywood Hospital
Thank you for your review, I am sorry to read that you felt some staff were uncompassionate. The trust has core values of which compassion is one of them. I was happy to read that most staff where helpful. I will make sure that this is fed back to the team in supervision.