Share review of Berrywood Hospital

Berrywood Hospital 2021-05-11 Person 5 5 0

Overall Marina PICU is the best ward where my son receives the greatest care. They were instrumental in my son making a phone call to me for the first time in 81/2 years, this was immense. Staff also suggested that I reduced the amount of food and treats that I left for my son in order to help his physical health. This was massive for me, a big achievement as this feels like my only way of helping my son so I am grateful for their support with this. Sometimes it is difficult to understand or communicate with agency or bank staff as they don't always know the issues around J and our relationship. Staff are encouraged to consider how they would want their loved ones to be treated – this was really apparent. The team have always been great at making sure that they give me information about how my son is without breaching confidentiality, they give me the reassurance that he is being cared for. Laura in particular has been incredibly supportive particularly with giving me guidance and help with carers groups. Staff generally sound knowledgeable and interested in his recovery, this is encouraging as it gives me the confidence and security that this is how J is being treated - with respect and compassion. A booklet similar to the one that patients receive for carers would be helpful so that we know key details about the ward and what people will be doing, particularly when our family aren't communicating with us. More than one Named person to communicate with would be helpful so that there is always someone to speak to. Some staff do not say their name when they answer the phone, it is more helpful to know the name.

A booklet similar to the one that patients receive for carers would be helpful so that we know key details about the ward and what people will be doing, particularly when our family aren't communicating with us. More than one Named person to communicate with would be helpful so that there is always someone to speak to. Some staff do not say their name when they answer the phone, it is more helpful to know the name.Sometimes it is difficult to understand or communicate with agency or bank staff as they don't always know the issues around J and our relationship. Staff are encouraged to consider how they would want their loved ones to be treated – this was really apparent.