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I was treated very well by the staff member who onboarded me (Bianca OKERE). OKERE showed me around the ward, told me which rooms where available for which (Sporting/leisure) activities and generally made sure to answer all of my questions whilst I've been on this ward so far. I was also treated well by other members of staff including my key nurse Jenny (I was not able to recall the surnames of all members of staff unforntunately), Steven, Mark, Hannah, Innocent, Amy and of course the occupational therapists - Vicky and Steph.
Thank you for taking time to provide this feedback. The staff will pleased to hear your positive feedback. I am sorry that you feel that your personal private information was not properly protected. We take confidentiality very seriously and all staff undergo annual training relating to this. All staff are aware not to share information about individuals with other patients. All staff are also trained and expected to engage with patients and develop rapport with them, one of the key ways we do this is by getting to know them, asking questions. I am sorry that you felt that you were pressured into sharing information you did not want to. This will be discussed during supervision with staff individually and during group training days.