bedford-hospital

Bedford Hospital

Kempston Road, Bedford, England, MK42 9DJ
 
1 2 3 4 5 21 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a private patient
7th May 2021


I am very pleased with the care I received.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
19th March 2021


From my experience on the orthopaedic ward, I would recommend Bedford Hospital to anyone.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a private patient
1st February 2021


Nice location, but easy to find and reasonable parking.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
16th January 2021


I must declare an interest in Bedford Hospital as my wife has been and remains a member of the Nursing Staff for almost 30 years. Her position as a staff member does not influence by below comments. As a result of an RTA on Saturday 2nd January 2020 I suffered severe injuries having been hit by a car at speed that failed to see that I was parked and getting something out of the trunk. I was squashed between both cars. From arrival at A & E followed by detailed investigation that resulted in 4 hrs surgery by Dan Arvinte to a stay of 5 days on Howard Ward, ALL staff were absolutely superb. This comment relates to Medical Staff - whether Surgeons, Doctors, Anaesthists, Nurses, Nursing Assistants, Student Nurses, Ward Management, Housekeeping Staff, Catering Staff and Porters. David Carter should be proud of the team that has been built at Bedford Hospital and residents of the catchment area served by Bedford Hospital should realise, and be grateful for, the quality of the facility provided by the NHS.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th January 2021


Having spent almost 12hrs in A&E being brought in by ambulance, I would like to especially commend Dr Nina and Sister Gladys who displayed not only skill and caring but also true leadership. Dr.Nina fetched a choice of sandwiches and Sister Gladys made a cup of tea for myself and my husband. These acts of kindness were greatly appreciated in a long and stressful day by two very observant members of the team. Concerning cleanliness.... in those 12hrs only one person picked up rubbish from A&E waiting area and nothing was wiped down in all of that time. The toilet in A&E leaves much to be desired and the cleaners obviously only "clean" with the door open. Behind the door is disgustingly dirty! Thankful for the help that I received though I was very cold sitting in nightdress and dressing gown, for such a long time in public place on 14th January 2021

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th December 2020


I have always had great care and attention at Bedford Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th November 2020


I spent 2 nights on the Richard Wells ward and cannot thank the entire team for taking such amazing care of me.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th September 2020


I was kept totally in the picture. My treatment and after care was extremely professional and supportive.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
21st August 2020


I was scared to go in the green zone but made me very well with ladies in there. Check of me often .not about wearing the mask and husband could not come but understood cause virus .

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
11th July 2020


The surgeons, Mr Arvinte and his assistant, the anaesthetist and physiotherapists were excellent — highly skilled and supportive. Meals were served with courtesy and almost all food was good, even though you often did not want it. But my time on the ward, almost 6 days, was devastating. There were 3 nursing sisters on duty at different times during these days, all very hard working, even running between jobs at times. That means they were under too much stress : their essential duties need to be stripped of tasks that others could and should be doing. Delegation to subordinates surely needs to be developed, after organised training and briefing for specific tasks.This would release higher grade staff for more specialised work at their pay grade. Meanwhile junior staff, in grey uniforms, did not seem to have enough to do. Some of these seemed simply employed to take blood pressure and note the readings from about 3:00 a.m. onward. One or two of these, not all, seemed miserable, unable to converse with patients as if those were more than just bodies in the beds. Training of these staff members to do more, less mechanical, tasks could well make them feel more valued, and thus happier in dealing with patients. One example is that, when I was determined to go home that day, I was told I had to wait until the sister removed my cannula, but the hard worked sister was in hectic employment with other issues. Then a quietly spoken, reassuring Indian nurse said, ‘I can do that for you’ and removed it without fuss or any pain at all. She was not a sister but was certainly skilled, I shall remember Annsu (spelling ?) with relief and respect. Why was a ward sister initially deemed necessary for that task? Another issue was caused by my low blood pressure. A junior kept nagging me to drink more water as a remedy. I did my best but couldn’t manage what was needed. I was continually ordered, with a frown, like a naughty child, to drink more water, with no understanding or encouragement, by someone about a quarter of my age and experience.Finally a drip quickly sorted the problem. The WORST most unendurable problem was the constant ringing of bells by patients needing help. It was constant and mind blowing. These bells can be converted to flashing lights fo those needing help. They destroy what little sleep patients are otherwise able to get Switching them to flashing lights, e. g. at midnight for 3 hours, is not good enough. Sleep deprivation is a form of torture used by interrogators internationally, and surely inhibits a patient’s recovery. A flashing light, together with nurses trained to check a set number of bays at regular intervals, would help. Different coloured lights could indicate differing patient needs, provoking a matching response. It could be argued that bells are needed to alert staff quickly to problems. That doesn’t work. Many psychological tests have shown that response times to repeated alarms diminish with the frequency of the same signal. Any frequent repetition, even if signalling a potential benefit, dulls the instinct to respond. People just switch off and continue with what they are doing until that is completed. That is why companies vary reward systems year on year; otherwise for example a new company car every year becomes the norm, expected, and resentment follows if that benefit is changed for something different. I saw this happen in a textbook reaction during my short 6 day stay. Bells were unwelcome intrusions, signalling something that could wait until staff were ready to respond. What was most wonderful when you got home ? Water, the ability to wash hands and face using flowing water. Wards can’t easily provide this for patients who can’t walk, though bringing a bowl of clean water, without being asked for, more than once a day would help. So would providing a clean cardboard bowl on each bed tray without a. patient having to ask for one, then waiting a long time before it is supplied. That alone would reduce the dreadful bell ringing a little. I have gone on too long. In brief, a patient isn’t called ‘a patient’ for nothing. But any measure which means that person is less likely to be reduced to a characterless, brainless dummy, must be welcomed.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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