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Written by a patient
16th May 2017


I have been off an on visiting the hospital with my family and parents over the past 15 years. I am sorry to say that over the past years there is a marked down spiral of service. The staff seem under so much pressure that there is no time for them to extend simple pleasantries. Just the other day I was checking in a relative and the receptionists was so busy on her computer that she didn't even look up when she said can I help you. We checked in and there was zero eye contact. Directors - your hospital is under staffed and it shows. The staff are feeling it and the patients can sense it. I for one will be moving my business to fellow hospitals not too far away.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff